Privacy Policy

We are committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform or use our services.

1. Data Controller

The data controller responsible for the processing of your personal data in connection with our service is:

FeinSchmecker Catering
15 Schlossstraße
12163 Berlin
Germany

2. Information We Collect

We collect information that you provide directly to us when you use our service or interact with us. This may include:

• Contact Information: Such as your name, email address, phone number, and postal address, which you may provide when filling out forms, placing orders, or contacting us.
• Event Details: Information related to your catering needs, such as the date and location of an event, number of guests, type of event, dietary requirements, and specific service requests.
• Payment Information: If you make purchases through our service, payment information may be collected and processed securely by our payment service providers. We do not store your full payment card details.
• Communications: Records of your correspondence with us, including inquiries, feedback, and support requests.

We may also automatically collect certain information about your device and usage of our site through cookies and similar technologies. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and deliver the catering services you request, including processing orders, arranging delivery or setup, and managing staffing.
• To communicate with you about your orders, services, inquiries, and to respond to your requests.
• To process payments for services rendered.
• To send you updates, information, and promotional materials about our services, where legally permitted or if you have given consent.
• To improve and personalize your experience on our site and enhance the quality of our services.
• To operate, maintain, and protect the security and integrity of our site and services.
• To comply with legal obligations, resolve disputes, and enforce our agreements.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Necessity for performing a contract: When processing is necessary to fulfill the catering services you have requested or to take steps at your request before entering into a contract.
• Legitimate interests: When processing is necessary for our legitimate business interests, such as improving our services, communicating with you (where not covered by contract), marketing (subject to legal requirements), or ensuring the security of our services, provided these interests are not overridden by your data protection rights.
• Consent: Where required by law, we rely on your explicit consent for certain processing activities, such as sending marketing communications. You have the right to withdraw your consent at any time.
• Legal obligation: When processing is necessary to comply with a legal obligation to which we are subject.

5. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with third parties only in the following circumstances:

• Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, IT services, delivery services, or marketing assistance. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: We may share your information with your explicit consent.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

7. Your Data Protection Rights

Under applicable data protection laws, including the GDPR, you have certain rights regarding your personal data. These rights may include:

• The right to request access to your personal data.
• The right to request rectification of inaccurate or incomplete personal data.
• The right to request erasure of your personal data in certain circumstances.
• The right to request restriction of processing of your personal data in certain circumstances.
• The right to object to the processing of your personal data in certain circumstances (e.g., for direct marketing).
• The right to data portability, allowing you to receive your personal data in a structured, commonly used, and machine-readable format.
• The right to withdraw consent at any time where we rely on your consent for processing.
• The right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable law.

To exercise any of these rights, please contact us using the physical address provided below.

8. Data Security

We implement reasonable technical and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security system is completely impenetrable.

9. Third-Party Links

Our site may contain links to third-party websites. This privacy policy does not apply to the practices of those third parties, and we are not responsible for their privacy policies or practices. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at the address below.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be posted on our site. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us at:

FeinSchmecker Catering
15 Schlossstraße
12163 Berlin
Germany